Try the following steps in order:
Make sure Bluetooth is enabled on your smartphone
Open the Garmin Connect app and check whether your watch is shown as connected there
Restart both your Garmin watch and the coobi care app
Make sure you are logged into the Garmin Connect app
You can also find detailed help in the user manual of your Garmin watch. If the problem persists, please reach out to our support team and we will be happy to help.
